Because our guides are downloadable digital products delivered instantly, we handle refunds a little differently than a physical goods store. Here’s exactly how it works.
7-day satisfaction window
If a guide isn’t right for you, contact us within 7 days of purchase and we’ll issue a full refund, no questions asked. We just ask that you tell us briefly what didn’t work, so we can keep improving.
Technical issues
If your download link doesn’t work, the file is corrupted, or you were charged more than once for the same guide, contact us and we’ll fix it immediately — either with a new working link or a refund, whichever you prefer.
How to request a refund
Email us via our contact page with your order number (found in your confirmation email) and the email address used at checkout. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
After a refund
Once a refund is issued, the corresponding guide is removed from your library and any active download links for it are revoked.
Contact
Questions about a specific order? Reach us through our contact page — we read every message personally.